Delivery & Returns
Mainland UK Deliveries
- All items ordered within the UK are delivered using Royal Mail or DPD Local tracked service for £3.49 and should be received within 3/5 days of dispatch.
- Available delivery options are displayed during the checkout process.
Goods must be returned in the state they were sent, unopened & unused. If the shopper has experienced an issue with the product itself, then this issue must first be raised with NaturallyCBD before the product is returned.
- All products purchased from NaturallyCBD are covered under the Distance Selling Regulations, you have the legal right to cancel your order up to 7 days from the date you receive the items.
- Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.
- Any items being returned should be in an un-opened and unused condition still in it’s original packaging.
- The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service.
- On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.
- If an item is being returned because it is damaged or faulty, once it has been inspected a refund will be made including the reasonable cost of returning the item to us, or a replacement item will be sent, depending on your preference and our stock availability at the time.
If you have any specific questions on deliveries or returns, please contact us via the contact form.